Compassion Pediatrics

SMS Privacy Policy

Last Updated: May 26, 2026

Compassion Pediatrics ("we," "us," "our") respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information in connection with our text message program.

1.Information We Collect

When you opt in to our SMS program, we collect:

• Your mobile phone number
• Your name and/or the patient's name
• Your opt-in date, time, and method (paper form or verbal consent)
• Message delivery status and interaction data (e.g., STOP/HELP replies, confirmations)

2.How We Use Your Information

We use your mobile number and related data solely to:

• Send appointment reminders, confirmations, and rescheduling notifications
• Send healthcare-related notices (e.g., vaccine reminders, well-visit recalls, office closures)
• Respond to your replies and provide customer support
• Maintain records of consent and comply with applicable laws

3.No Sale or Sharing for Marketing

We do not sell, rent, share, or transfer your mobile number or SMS opt-in data to any third party or affiliate for their marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.Service Providers

We may share information with trusted service providers who help us deliver text messages (such as our SMS platform/aggregator and electronic health record vendor). These providers are contractually obligated to safeguard your information and use it solely to provide services to us.

5.HIPAA and Protected Health Information

Compassion Pediatrics is a HIPAA-covered entity. Text messages may contain limited Protected Health Information (PHI) such as appointment date, time, and provider name. Standard SMS is not an encrypted channel. By opting in, you acknowledge this risk and consent to receive PHI via text message. You may opt out at any time by replying STOP.

6.Data Retention

We retain SMS records (mobile number, opt-in proof, and message logs) for as long as you remain opted in, and for a reasonable period afterward to document consent and comply with legal obligations.

7.Your Choices

• Opt out at any time by replying STOP to any message.
• Get help by replying HELP or contacting us at the number or email below.
• Request access, correction, or deletion of your data by contacting us.

8.Children's Privacy

Our SMS program is intended to be used by parents or legal guardians on behalf of pediatric patients. We do not knowingly enroll minors directly without parental or guardian consent.

9.Changes to This Policy

We may update this policy from time to time. Updates will be posted at this URL with a new "Last Updated" date.

10.Contact Us